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Laser Tag Terms & Conditions

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Effective Date: 04 April 2025
Company Name: Laser Tag Moors Valley
Location: Moors Valley Country Park

 

Important Information

Please allow extra time for entry to Moors Valley during busy periods.

 

1. Bookings & Payments

  • All bookings must be made in advance via our website, phone, or email.

  • A deposit or full payment may be required to secure your booking.

  • Final numbers should be confirmed prior to the event.

  • The remaining balance (if applicable) must be paid on or before the day of your session.

  • Prices are subject to change but confirmed bookings will be honoured at the agreed rate.

 

2. Cancellations & Rescheduling

  • Cancellations made more than 7 days before the event may be eligible for a refund or reschedule.

  • Cancellations within 7 days of the booking are non-refundable.

  • Bookings may be rescheduled with at least 48 hours’ notice, subject to availability.

  • In the event of extreme weather or unforeseen circumstances, we reserve the right to reschedule your session.

 

3. Participation & Safety

  • All participants must attend a safety briefing before taking part.

  • Players must follow all instructions given by staff at all times.

  • Laser tag is a physical activity; participants take part at their own risk.

  • We reserve the right to remove any participant who is behaving in an unsafe or disruptive manner, without refund.

 

4. Age & Supervision

  • Minimum recommended age: 8 years+

  • Children under 16 must be supervised by a responsible adult.

  • For children’s parties, at least one adult must remain present for the duration of the session.

 

5. Health & Medical Conditions

  • Participants should ensure they are physically fit and able to take part.

  • Any relevant medical conditions (e.g. asthma, injuries) should be disclosed to staff prior to the session.

  • Participation is at your own risk.

 

6. Equipment Use

  • All equipment remains the property of Laser tag Moors Valley.

  • Participants are responsible for taking reasonable care of equipment during use.

  • Any deliberate damage or misuse may result in charges for repair or replacement.

 

7. Clothing & Personal Belongings

  • Suitable outdoor clothing and footwear must be worn.

  • We recommend weather-appropriate attire (e.g. waterproofs, sturdy shoes).

  • We are not responsible for loss or damage to personal belongings.

 

8. Arrival Times

  • Please arrive at least 15 minutes before your scheduled session.

  • Late arrivals may result in reduced playing time, and no refunds will be given.

 

9. Venue Access, Parking & Delays

Our sessions take place within Moors Valley Country Park, which is a publicly operated venue.

  • Entry to the park is managed independently and may be subject to queues, delays, or temporary access restrictions, particularly during busy periods, weekends, and school holidays.

  • Customers with pre-booked activities (including laser tag) are typically prioritised for entry; however, delays may still occur and are outside of our control.

  • We strongly recommend allowing extra travel time to account for potential congestion at the park entrance and car parks.

  • We are not responsible for delays caused by:

    • Traffic congestion

    • Parking availability

    • Queue times at park entry

If you are delayed due to access issues:

  • Please contact us as soon as possible.

  • We will always do our best to accommodate you within the same session or move you to the next available slot where possible.

  • Late arrival may result in reduced playing time, but we will aim to ensure all participants still receive a fair experience.

  • Standard parking charges and site rules are set by Moors Valley Country Park and can be found on the park’s official website.

 

10. Photography & Media

  • We may take photos or videos during sessions for promotional purposes.

  • If you do not wish to be included, please inform a member of staff before your session begins.

 

11. Liability

  • While we take all reasonable precautions to ensure safety, participation is at your own risk.

  • Laser Tag is not liable for:

    • Personal injury (except where caused by negligence)

    • Loss or damage to personal property

 

12. Force Majeure

We are not liable for failure to perform or delays due to events beyond our control, including but not limited to:

  • Severe weather

  • Natural events

  • Government restrictions

 

13. Governing Law

These Terms & Conditions are governed by the laws of United Kingdom, and any disputes will be subject to UK jurisdiction.

 

14. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

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